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Perspective
July 2019

Enhanced Software/Hardware for More Reliable Services

Upgrades in the day-to-day lives of CARROLL's residents come in many forms, a recent quantity arriving as technological transitions ranging from online portals to community amenities, to residents’ homes themselves.

Upgrades in the day-to-day lives of CARROLL's residents come in many forms, a recent quantity arriving as technological transitions ranging from online portals to community amenities, to residents’ homes themselves. With these upgrades come advancements such as the new and improved Resident Portal via Siteplan, the platform’s user-friendly interface sharpening the clunky edges of previously used systems. In enacting this shift, residents may navigate community ongoings with expediated ease, all manner of pertinent community and lease information readily available at their fingertips. After-hours maintenance work orders become easier than ever to request and complete via Siteplan’s interactive app, ensuring a convenient and open line of communication with community maintenance staff remains open 24/7.

Numerous internet options become available via Fiber, an overt improvement that offers accessibility to additional onsite providers, further expanding residents’ freedom in their choice of internet provider from Google to AT&T. Residents’ homes transform into “Smart Apartments” with the implementation of Google Fiber and other automated home devices into communities across the portfolio, allowing for optimal upgrades to Fiber builds that enable a carefree living experience like never before. These upgrades do not know exclusivity in residents’ homes, however, as an extensive list of community amenities advances in the form of sophisticated, community-wide package lockers such as the sleek Luxer and Amazon Hub rooms that afford residents security in online purchases from delivery to pick-up.

Finally, resident communications and processes receive a digital streamlining as well with the indefinite halt of paper practices. From application processes, to rent payment, to lease renewal, all communications and practices become paperless in favor of digital substitutes, furthering Carroll’s ‘Going Green’ initiatives previously implemented.

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